Privacy statement

Which data we collect

When you use Beamcore we process three types of data. Account data such as your name, email address, company name and login credentials. Data that you enter into the platform yourself, such as projects, drawings, quotes, invoices, clients and contacts and, if you use those modules, hours, leave and HR details of your employees. And usage data such as login events, IP address and log files that arise when you use the platform.

What we use your data for

• To create your account and deliver the service.
• To support you with questions and issues.
• To keep the platform secure, stable and reliable.
• To improve the service based on anonymised usage.

Processor and controller

For the data you put into Beamcore yourself, such as that of your employees and clients, you are the controller and Beamcore is the processor. The arrangements for this are in our data processing agreement, which is part of the terms and conditions. For your account data and the invoices we send you, Beamcore itself is responsible.

Legal basis

We process your data on the basis of the performance of the agreement we enter into with you, our legal obligation to keep our records, and our legitimate interest in being able to deliver, secure and improve the service.

AI features

Some features in Beamcore use AI: reading documents such as timber lists, sheet lists, delivery notes, order confirmations and price lists, checking drawings against your drawing conventions, the Drawing lab and sorting ideas on the roadmap. In Beamcore these features show that AI is used.

• We use Claude by Anthropic for this. Only the text or document you have processed at that moment goes to Anthropic.
• Under its commercial terms, Anthropic does not use this data to train its AI models. Beamcore does not do so either.
• AI can make mistakes. You always check the result yourself: recognised lines first go to a review step before they change anything in your stock, orders or planning.
• No decisions about people are made with AI.

Where your data is stored

Your data is stored and processed on servers in Amsterdam (the Netherlands), and the backups are kept within the EU as well. For a few services, such as the AI features, sending email and push notifications to the app, data is processed in the United States, with appropriate safeguards. You can read which services these are on the Sub-processors page.

Retention periods

We retain your data for as long as you have an active account. Before you cancel or have your account deleted, you can download your invoices, quotes, projects and other data. After termination we delete your data; Beamcore does not keep it for you. So keep your invoices yourself, as a statutory retention period of seven years applies to them. The invoices Beamcore sends you for your subscription are kept by us for our own records. Backups are overwritten within their normal retention period.

Processors and sub-processors

We engage carefully selected suppliers for, among other things, hosting, email, payments and the AI features. We have arrangements with these parties about processing data. The current overview is on the Sub-processors page.

Your rights

Under the GDPR you have the right to:

• Access the data we process about you.
• Correct inaccurate data.
• Delete your data.
• Data portability, meaning receiving your data in a commonly used format.
• Object to certain processing activities.

You can also file a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

Security

We take appropriate technical and organisational measures to protect your data, including encrypted connections, access control and regular backups. Read more on the Security page.

Contact

Do you have a question about privacy or would you like to exercise a right? Please contact us at info@beamcore.nl.