You cancel and delete your account on the Abonnement (Subscription) page, in the Opzeggen of account verwijderen (Cancel or delete account) block. Only the owner or an admin of the company can do this. The Beamcore interface is in Dutch, so button and menu names are shown in Dutch with a translation.
First download your archive
Click Archief downloaden (ZIP) (Download archive (ZIP)). It contains all invoices from Beamcore to you, all invoices you sent yourself from Beamcore (PDF and UBL), a payment overview and an export of your data. You must download the archive first; only then can you cancel or delete.
After deletion Beamcore does not keep these documents. You must keep invoices and payment details yourself for 7 years. The archive remains available for download until the deletion.
Cancelling your subscription
- Click Abonnement opzeggen (Cancel subscription).
- Tick that you have downloaded the archive and will keep the invoices yourself for 7 years. Optionally fill in why you are cancelling.
- Confirm with Abonnement opzeggen (Cancel subscription).
Your subscription continues until the end of the period. After that it stops and you no longer receive an invoice. You get a confirmation by email.
Having your account deleted
- Click Account verwijderen aanvragen (Request account deletion).
- Tick that you have downloaded the archive and optionally fill in a reason.
- Click Verwijderen aanvragen (Request deletion).
Beamcore reviews your request. After approval and a waiting period of 30 days, the account is deleted with all projects, drawings, files, invoices and data. This cannot be undone. You get a confirmation by email and the Subscription page shows the status of your request.